Responsible Gaming at
9a9999 — Play Within Your Limits

1 Our Commitment to Safe Play

At 9a9999, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a gaming environment that is honest, fair, and built around their long-term wellbeing. From the moment you create a 9a9999 account, a full suite of player-protection tools is available to you free of charge, with no delays and no complicated processes.

Our responsible gaming framework is built on four principles: prevention, control, transparency, and support. Prevention means we verify ages rigorously and never market gambling as a path to wealth. Control means we give you practical tools — deposit caps, session limits, and self-exclusion — that put you firmly in charge of your play. Transparency means we are honest about the odds, the house edge, and the statistical reality that gambling is designed to be entertaining, not profitable in the long run. Support means that when a player signals distress, our team responds promptly and compassionately — no judgement, no bureaucracy.

9a9999 serves a large and diverse audience of adult players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that gambling habits can escalate gradually, often without the player noticing the change. That is why our systems monitor gameplay patterns proactively, and why our support team is trained to identify and sensitively reach out to players who may be exhibiting signs of problematic behaviour.

2 Age Restriction and Verification

Access to the 9a9999 platform is strictly limited to individuals who are 18 years of age or older. This is non-negotiable. Underage gambling causes serious harm and 9a9999 has zero tolerance for any attempt to circumvent age controls — whether by a minor acting alone or with the assistance of another person.

How We Verify Age

Every new 9a9999 account requires a date of birth at registration. Where our systems identify uncertainty — or where a player's deposit or withdrawal behaviour triggers a review — we will request documentary proof of age before the account can continue to operate. Acceptable documents include:

• National Identity Card (NID) — front and back
• Valid passport — biographical data page
• Birth certificate (where NID is not yet available for newly eligible adults)

Accounts where age verification has not been completed are restricted from making withdrawals until verification is successfully passed. If a player is found to be under 18 at any point — including after account creation — their account will be permanently closed, all funds will be returned to the original payment source (bKash, Nagad, Rocket, Upay, or bank transfer), and any winnings generated will be voided.

Protecting Minors in Your Household

If you share a device with family members — including children or teenagers — we strongly encourage you to enable device-level parental controls and ensure that your 9a9999 account credentials are never accessible to minors. Never share your password, PIN, or bKash/Nagad transaction codes with anyone under 18. If you suspect that a minor has accessed your 9a9999 account, contact [email protected] immediately.

3 Deposit Limits

One of the most effective tools for maintaining control over your gambling activity is setting a deposit limit. 9a9999 allows you to set a personal cap on how much you deposit into your account over a defined time period. Deposit limits are entirely voluntary and can be adjusted at any time through your account settings.

Available Limit Periods

• Daily deposit limit: The maximum amount (in BDT) you can deposit within a 24-hour rolling window.
• Weekly deposit limit: The maximum you can deposit across any 7-day rolling period.
• Monthly deposit limit: The maximum you can deposit across any 30-day rolling period.

How Limit Changes Work

Reducing a deposit limit takes effect immediately — the moment you confirm the change in your account settings, the lower limit applies. Increasing a deposit limit, however, is subject to a mandatory 48-hour cooling-off period before the higher limit becomes active. This asymmetric approach is intentional: it prevents impulsive decisions made during a losing session from instantly unlocking a higher spending cap.

For example, if your current monthly deposit limit is ৳20,000 and you request an increase to ৳35,000, the increase will not take effect until 48 hours after your request is confirmed. During that window, you are free to cancel the increase request and return to the lower limit without any waiting period.

4 Time-Out and Session Controls

Sometimes you need a short break from gambling — not a permanent self-exclusion, but a defined pause to reset, reflect, and return when you are ready. 9a9999 offers time-out options that temporarily suspend your account for a period you choose.

Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days
• 30 days
• Custom duration (up to 90 days) — contact [email protected]

During a time-out period, your account is suspended. You cannot log in, place bets, deposit funds, or access any gaming features on the 9a9999 platform. Existing pending withdrawals will continue to be processed normally during the time-out period. Once the time-out expires, your account is automatically reactivated — no action required on your part.

Session Time Reminders

In addition to time-out tools, 9a9999 provides optional in-session time reminders. You can configure your account to display a pop-up notification after a set period of continuous play — for example, after 60 minutes or 90 minutes of activity. The reminder prompts you to take a break, review your session balance, and decide consciously whether to continue. This feature is particularly useful for players who find it easy to lose track of time during extended cricket betting sessions or live dealer games.

5 Self-Exclusion

Self-exclusion is the strongest player-protection tool available on the 9a9999 platform. When you self-exclude, your account is permanently deactivated for the duration of the exclusion period, and 9a9999 will make reasonable efforts to prevent you from opening a new account during that time.

Self-Exclusion Periods

• 6 months
• 1 year
• 3 years
• Permanent / Lifetime (cannot be reversed under any circumstances)

How to Self-Exclude

You can initiate self-exclusion through your account settings page under "Responsible Gaming". Alternatively, you can contact [email protected] with the subject line "Self-Exclusion Request" and specify your desired exclusion period. The exclusion takes effect immediately — typically within 24 hours of your request being confirmed by our team, and in most cases within minutes.

What Happens During Self-Exclusion

• Your account is immediately suspended and you cannot log in.
• All pending bonus offers and promotional communications are cancelled.
• Any promotional emails or SMS messages targeting your account are suppressed.
• Your account balance is preserved; any funds in your account remain secure and are returnable upon request.
• Pending withdrawals at the time of exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account).
• 9a9999 retains your account data for the self-exclusion period as required by our data retention policy, to prevent circumvention.

Reversing a Self-Exclusion

Time-limited self-exclusions (6 months, 1 year, 3 years) expire automatically at the end of the chosen period. Reactivation is not automatic — you must contact [email protected] to request reactivation, and there is a mandatory 7-day cooling-off period between your reactivation request and account reinstatement. This delay is designed to ensure your decision to return to the platform is considered rather than impulsive.

Permanent self-exclusions are irreversible. Once you choose lifetime exclusion, 9a9999 will not reactivate your account under any circumstances, regardless of future requests. This option is recommended for players who believe they have a serious gambling problem and need a definitive and permanent boundary.

6 Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone — regardless of income, age, or how long they have been playing. One of the most important steps in addressing a gambling problem is recognising the warning signs early. The following indicators may suggest that gambling is becoming harmful rather than entertaining.

Warning Signs to Watch For

• Spending more money on gambling than you originally planned or can afford.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• Feeling irritable, anxious, or restless when you are not gambling or when you try to cut back.
• Lying to family members or friends about the amount of time or money you spend on gambling.
• Borrowing money — from family, friends, or financial institutions — to fund gambling activity.
• Neglecting work, studies, household responsibilities, or personal relationships because of gambling.
• Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.
• Continuing to gamble even when it causes financial hardship or relationship problems.
• Thinking about gambling constantly — planning your next session, calculating potential winnings, or reviewing past losses obsessively.
• Unsuccessful attempts to reduce or stop gambling despite wanting to.

Gambling and Financial Harm

Financial harm is one of the most common consequences of problem gambling. If you find yourself using money intended for rent, food, utilities, or other essential expenses to fund gambling — or if you are considering taking loans or selling personal assets to play — please stop and reach out for support immediately. 9a9999 support is available at [email protected] around the clock.

7 Support and Help Resources

If you or someone close to you is struggling with gambling, you do not have to face it alone. 9a9999 encourages all players experiencing gambling-related difficulties to seek professional support. Our in-house support team is the first point of contact, but we also recommend engaging with trained counsellors and mental health professionals.

9a9999 In-House Support

Our responsible gaming team is available 24 hours a day, 7 days a week. You can reach us at [email protected]. When contacting us about a gambling concern, use the subject line "Responsible Gaming Support" so your message is routed to a trained team member immediately. We can help you:

• Set or reduce deposit limits on your account
• Activate a time-out period
• Initiate a self-exclusion (any duration including permanent)
• Close your account permanently
• Process a withdrawal of your remaining balance before exclusion takes effect
• Provide information and signposting to external support organisations

External Support Organisations

For players in Bangladesh seeking professional counselling or crisis support related to gambling addiction or financial stress, we recommend reaching out to mental health professionals and community support networks in your area. Your family doctor, a local mental health clinic, or a trusted community leader can be a valuable first step toward getting the structured support that a gambling addiction may require.

We also encourage players to speak openly with trusted family members or friends. Social support from people who know you well is one of the most consistent protective factors against the escalation of problematic gambling behaviour.

8 Account Closure

If you decide you want to permanently close your 9a9999 account — whether for responsible gaming reasons, personal preference, or any other reason — you have the right to do so at any time. Account closure is distinct from self-exclusion: a closed account is terminated at your request without necessarily being linked to a gambling concern, whereas self-exclusion carries additional safeguards to prevent re-registration.

How to Request Account Closure

Contact [email protected] with the subject line "Account Closure Request". Include your registered email address and the reason for closure (optional, but helpful so we can improve our service). Our team will process the closure within 24 hours.

Before your account is closed, any remaining balance will be transferred to your registered withdrawal method — bKash, Nagad, Rocket, Upay, or bank transfer in BDT. Please ensure your withdrawal details are up to date before submitting your closure request. Withdrawals triggered by account closure are processed at the standard processing timeline and are not expedited.

What Happens to Your Data After Closure

9a9999 retains account data for a defined period after closure in accordance with our Privacy Policy and applicable data retention obligations. Transaction records, identity verification documents, and gameplay history are retained for a minimum of 5 years post-closure for regulatory compliance purposes. You may request a copy of your data at any time by emailing [email protected] with the subject line "Data Rights Request".